So bad, they increased their price in a 12 month period from 49p per litre to 77p per litre. Customer service is horrendous. Hours waiting to get through on the lines. Rude and condescending staff on the phone. I’m on 18% but had an outstanding balance on the account - so I Offered to pay them by direct debit to shift the balance but they ‘refused’ to accept that. Which means they are now in serious breach of the contract because my method of payment on my contract is direct debit. I also have multiple sclerosis and a child in the house. Luckily they’re not really my problem anymore as I’m leaving the property anyway, but they won’t get a penny out of me now after the way they have treated me. They have directly affected my health and I will be seeking compensation for damages in court. The customer services woman who rang didn’t even apologise for the hell they have put me through. She just demanded payment. Tough luck. You should’ve accepted my offer to pay by direct debit but you tried to punish me instead for telling you off for treating me so badly.