I am a LPG customer within an umbrella agreement. I have taken over the property they deliver gas to in June 2019 trying to get an account set up with them right into 2020 without success. As they ignored in 2020 any further emails by me and my readings supplied I naturally stopped any further effort leaving it up to them to act as they have been informed by the former owner and myself. All over sudden end of January 2023 I received an invitiation to start an account with them and a fantasy invoice covering the time from August 2022. As I acted instantly to correct this invoice and consequently paid the correct amount BACK BILLING from 2019 started based on Flogas estimated readings which completely ignored my readings supplied before. Now, I had to learn that LPG is not regulated means back billing of more than 12 months is possible and no ombudsman is in charge to deal with my complaint. There was no 'good will' agreement possible, so I had to pay in arrears -albeit corrected to the real meter readings I still had on my files- for roughly 4 years without Flogas taking responsibility for their failure at all, only a weak apology for the adviser in charge having left the company beginning of 2020. Professional action is nothing to expect of Flogas nor any responsibilty for their failure. They are only to blame the customer being always on the right side of things!