Possibly my worst delivery experience ever. I realise this isn't directly to do with Floorstock, but delivery is a major aspect of a customer's experience. APC told me my delivery was due on a given date between 14.09 - 16.09 and kept telling me that despite the goods not arriving until 20.05. I opened the door within about 5 seconds of hearing the knock, despite which the delivery driver had already left my package on the pavement and was walking off without a backward glance. My front door opens directly onto the pavement so anyone could have picked it up (or tripped over it); no other delivery driver has ever done this. And the tin was damaged despite the packaging.