Terrible post sale customer service and acknowledgement of a fault that had occurred for the 3rd time on a ring purchased only 4 years ago. I was an embassador of Fraser Hart based on the service received whilst purchasing a significant amount of wedding jewellery and gifts, until my visit in the Cardiff store on Saturday where I learnt if you are not purchasing a new item you are treated as a non priority and left to wait for an hour with no acknowledgement of my frustration, apology, offer of a drink for taking in a ring to fix and handing me a receipt a intervention that should last no longer than 5 minutes. Further more two seperate rude individuals advised me although the white gold was clearly misaligned in my diamond clasp there was no current movement in the stone - what difference should this make. The item I bought is clearly faulty if I had not brought this ring in the diamond could at any point fall out. You made a happy customer extremely frustrated and annoyed the shear effort I had to go through to get my ring fixed will put me off recommending or purchasing any jewellery from your store again. Even your manager was rude and lacked any empathy for the amount of time you made me wait purely blaming your systems