Bought a 9ct gold pair of earrings just over a year ago and the 2 Diamanté on one of the Earrings has come out. The other one is lifting on the Diamanté strip attached. I have only worn these max 5 times. Told by sales assistant they have had a knock! I have just worn them in my ears nothing has knocked them. They would need to send them away for three to four weeks for an assessment. Did I abuse them or is it a manufacturing problem they do need to find out! No I just put them in my ears and wore them. Nice to have such wonderful after sales service. So I am without my earrings for 3to 4weeks,whilst they assess them. If it looks like I am at fault I will have to pay for the repair. Didn't like them implying that I may have caused the stones to fall out. I have spent a lot of money with this store in Lakeside and I can honestly say never again after this response.