Me and my partner have had a terrible experience with a Fraser Hart engagement ring. My partner proposed October 2019 with a lovely intricate ring with lots of little diamonds in. By the end of November 2019 two of the little diamonds had fallen out so we sent it to get fixed. It is now October 2020 and I still do not have the fixed ring. My partner called once a week for 8 months to get updates on the ring, we were told it was sent in the post and that it was coming to us, we would be given a date each week, and each week the ring didn't come. In the end we complained so much a manager got involved and in the end the ring was back at the store he bought it from. He went to check up on it and it STILL wasn't fixed - the store advised that we could have the ring fixed there in 2 days. It has been over a month since then and my partner has gone to pick it up today. He opened the case and the same two diamonds FELL out. We have received a refund but that doesn't change the fact that something that is meant to last a life time, and is meant to represent your eternal love for someone is broken. For me the real sadness is that my partner feels terrible about it, and its such a sad thing to see him associate this frustration and sadness over something that is meant to be a joyous and beautiful. In short DO NOT buy from this company, they are clearly cheap, unreliable vendors who are also quite comfortable lying to people. Their integrity is as strong as their rings, which is weak and they have absolutely no issue with destroying dreams.