The slippers were very well made and good quality, as were the insoles. The problem was that they did not fit together. The insoles, which I needed, were so thick that there is no room for a foot once they are in the slipper. I told the customer services that they should not be selling these two items together. The insoles are clearly not designed to fit in the clog style slippers. I’m guessing they will work better in the boot style ones. Customer services didn’t seem to understand and instead sent me a smaller pair of insoles, but these were just as thick. I’m now sending them all back. I’ve still given them three stars, because, if I’d wanted the slippers without an insole, they would have been fine. I needed insoles because of a foot problem and the shaped footbed looked perfect, but unfortunately wasn’t.