I am a teacher and have planter fasciitis in one foot. I’m on my feet all day, so I needed a good pair of shoes. I bought a pair of runners last year with the additional arch supports and have worn them almost every day (even through the summer). These are the best pair of shoes I have ever owned! They really are warm in the winter and cool in the summer; I don’t know how they make that happen. They also never smell, even after getting wet, I live in Ohio, USA, we have very wet springs and snowy winters. They wash up great and still look brand new. For quality I’d give these a 10 if I could, but speed of delivery (just ordered 4 more and they are now held up like the last pair), not so good, but it’s COVID and that can certainly be overlooked. The service department on the other hand is another story, forgot EVER getting help. No live service people, just some sort of computer generated prompt that is completely unhelpful. That is why I didn’t give them a 5 rating. If I didn’t love the shoe so much I would have purchased them from a different company, but that says a lot about the product. I wish they’d ge it together on service though. I would have purchased 2 more pairs if someone would have answered the phone and my questions…