The slippers you sent me suck. No insole? You have to be kidding me. They are just awful. What happened to your traditional unparalled top quality? My old Giesswein slippers are worn out but still kicking. I'll keep them for now. Trying to return your product became an oddisey.You have a "customer diservice" what makes everything even more painful. I always felt I was exchanging emails with a bot, not a real person. The worst American company has a better customer service than you do. I'm lucky enough to have a German friend that actually lives in Germany. As a German she felt ashamed for your behaviour. Without her help it would have been impossible to get a return label. What a nightmare! Your brand won't survive. It's surreal. One more thing, I keep receiving Giesswen emails in German. You're a marketing joke.