The 6 wine glasses were so poorly wrapped that every single one was smashed or chipped. They replied to my email expressing regret (“I am sorry to hear...”) and asking for photos; and then sent me a replacement, properly wrapped. So I got what I wanted, a week later than I should have. I was just left staggered that they would trash their own merchandise like that, it was such a shame, yet the email implied no surprise.
4 years ago
Graham & Green Ltd has a
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