Ordered some decking boards. The delivery takes ages to come. A day before the delivery I got a call from them saying they don't have the boards witht the length that I ordered. I wasn't very happy with that as I had lined up the thinfs for the project. If they haven't got the length they should have informed me of that one or two days afrer received my order. Definitely not a day before the delivery. They rang me up later on the same day saying they had got the boards with my required length. A bit scary but it is ok. Upon the delivery found two decking boards damaged. Reported the damage and asked for the replacement, then got the first email to offer a TEN% refund of the damaged pieces which is an absolute joke and I felt I was treated like a begger on the street for changes. I then suggested a full refund of the damaged pieces so that I can buy the replacement elsewhere or send me the replacement within two days. Cause I really need to get the project done. I then received the second email saying to offer me a 50% refund of the damaged pieces or get the replacement in FIVE days. Not sure why the replacement needs to take ages to come. I finally chose the replacement. Hopefully it won't be another mess.