Found Harlows online when trying to price up a project I was considering. Found the website to be extremely invaluable in deciding what timber and hardware to use, everything was very clearly laid out. Found the prices to be the best in my area and even managed to swing a discount! Placed the order and got an immediate confirmation by email. The online department contacted me soon after to explain that they may have to supply different lengths to those on my order but went to great lengths to ensure I'd have enough for my project. Big shout out to Ben @ Long Whitton branch for his excellent customer skills!