I ordered photo calendars which I have done every year for several years. When I ordered, I selected the "pick up" option at my local store, however, my store was not listed as it usually is. I rang the store (Cannonvale), and was told that the instore photo printing machines were broken and waiting to be fixed, hence the store was temporarily removed from the list of pick up locations. Being a calendar order, I knew that my products were to be printed elsewhere and shipped to my store. I suggest that if this occurs, the ordering system distinguish between "in store" printing, and printing that is done elsewhere. Fortunately in this case I was able to arrange to pick up my orders at my holiday destination.