Anonymous
Be very careful. I placed an order for over $200.00. Web site clearly states FREE SHIPPING ACROSS CANADA WITH ORDERS OVER $200.00. Much to my surprise, I am going though my statement a few weeks latter and there is a charge for $25.00 I never approved or even new about. I contact them and get this, PEI is considered remote by them so they decided to add on an extra charge. Now I did not major in Georgraphy, and quite frankly I probably suck at it, but last time I checked, even though PEI is an island it is part of Candad as per confederation. Thank you for reaching out to us regarding your recent transaction. We understand that you have some concerns about an additional remote shipping fee that was applied to your order. We would like to provide you with more information about this charge. So here is what they wrote which I cannot find on the web site. Our shipping department found it necessary to apply this fee in order to deliver your order to the address you provided. This decision was made based on the remoteness of the location. We strive to be transparent about our delivery policies, and we want to assure you that this charge is in accordance with those policies. As stated in our delivery policies, "An additional charge will be applied where the origin or destination point is deemed by us to be remote or is not serviced directly by us." We hope this explanation helps to clarify why the additional fee was applied. We hope this explains. This is nowhere to be fouond, and I aksed them to show me where it is on the web site and this was the next response. Thank you for your response Unfortunately under these circumstances, your request does not warrant compensation. So, you can run a business and after the fact of paying the invoice which had the deleivery address on it, decide what you want and what to charge? This is really not right and in my mind decitful and fraudulent. Of course I called my credit card company and they reveresed the charge, but they should not have to eat the $25.00. Of course it is not a large amount, and if they were upfront I would accept it, but it is the principle of the matter. Here is the finer print from thier website. OUR DELIVERY SERVICES – TO RECIPIENTS ANYWHERE IN CANADA We strive to deliver your order with excellent service, and flexibility every time. To that end, we offer our “Special Care Delivery Services”. We are pleased to offer Free Delivery Services in Canada and Same Day Delivery in Toronto & the GTA (“Greater Toronto Area”). Your order will be delivered by experienced delivery service providers at no charge — locally and across Canada! To qualify for Free Delivery in Canada a minimum purchase of $100 CAD (before taxes) is required per delivery location. We process all orders within minutes of receipt of payment. Whether your order needs to get to its destination the same day, next morning, the next evening or in a week or two, we use a suite of delivery services to meet your needs. See the detail information below to learn more about each of our delivery services to Canadian destinations and find the one that's right for you.
8 months ago
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