Hazelton's Canada Reviews

Name: Hazelton's Canada
Rating: 4.32

4.3 Rating 1,595 Reviews

86 %

of reviewers recommend Hazelton's Canada

Company Reviews

Product Reviews

5,624

Questions

$Read Hazelton\'s Canada Reviews$

Visit Website

Email:

cs@giftgp.com

Location:

1399 Kennedy Road

Write Your review

Tell us how Hazelton's Canada made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hazelton's Canada 1 star review on 15th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For some time we were very happy with the service we were receiving, until one shipment that went to a client 10 days late, showed up with mould on the cheesecake. Very disappointed and therefore we had to stop being a valuable customer.”

Hazelton's Canada 1 star review on 25th September 2025

Helpful Report

Posted 1 week ago

“Hazelton’s Canada offers beautiful gift baskets, fast shipping, and great quality, perfect for any occasion. I had an opportunity to work with them for my wedding this summer and guest were so amazed. thank you so much”

Helpful Report

Posted 1 week ago

“Delivered 4 days after birthday ! What can I say that's not in the title? I bought a $200+ gift basket for a birthday, set the delivery date to the next day which was the birthday date of the person receiving the basket and it took 4 days to get it delivered. To say I'm not happy with the service is an understatement. The customer service interactions were beyond frustrating, with the agents and their manager sending the same pre-canned email over and over and hiding behind the fact that it was not their fault but the carrier fault. Well, breaking news for you Hazelton, I don't buy from the carrier, I buy from you, and it is your responsibility once you've cashed the money to deliver on your promise to the client. I had always been satisfied until this point, but with this incident, this is clearly the last time I'm ordering from this company.”

Helpful Report

Posted 1 month ago

“Ordered a sympathy basket. When delivered, they had substituted every item in the basket including the customized items that had cost additional charges, and they included 2 substituted items of shellfish dip which the recipient is allergic to, and a cheap bag of jack links beef jerky. This "company" is a scam.”

Helpful Report

Posted 1 month ago

“sent a gift to a friend who just got married. they liked the wine and snacks a lot. the gift box got a tiny dent in shipping and the chocolate almonds shifted a bit, but nothing was broken. csr was helpful and confirmed the card message.”

Helpful Report

Posted 1 month ago

“Very poor customer service and would not honor their website information regarding shipping to Canada. We ordered well over $100 CAD . I have included a snip from their US website . Would not escalate and did not care that it was clear on the website just that it was less in US funds.”

Hazelton's Canada 1 star review on 18th August 2025

Helpful Report

Posted 1 month ago

“I have used Hazelton’s four times and each time the recipient has been thrilled with the delivery. It’s an easy resting process and fast delivery,”

Helpful Report

Posted 1 month ago

“bought this for my wife to celebrate our anniversary. it was a bit pricey for me, but she loved it, so totally worth it. huge thanks to the customer service, they helped me change the delivery address without any hassle”

Helpful Report

Posted 1 month ago

“1. They do not have Google Reviews activated. 2. They have the comment section of their Instagram turned off. 3. The reviews left on their website undergo an approval process before being published on their website. I used this company for the first time to send a family member a congratulatory gift. They never received the gift. The driver, hired by Hazelton's, left the gift basket just on the floor of the lobby, which is accessible to everyone and anyone (there is no security). I will admit that the driver called the recipient, but left no VM. Also, there was a sign where the driver dumped the basket to call a specific number for deliveries. The time lapse between the driver arriving and leaving was 1 minute, which makes me think that the driver didn't even attempt to deliver the package to the right floor that was indicated on the shipping label. When I reached out to Hazelton's to let them know that the basket was never received, their response was "Well, the package was left in a safe place." I asked them to define a safe place. The response was, "It just has to be inside of a building." I do not recommend this company.”

Helpful Report

Posted 1 month ago

“i bought for my husband’s birthday. he loved the guinness beers and snacks combo. the wooden crate looked great too. i wish they included a bottle opener though. csr was helpful helped me with some last minute changes regarding then shipping.”

Helpful Report

Posted 2 months ago

“The order arrived after 5 days, it was messed up. They switched up half the things I actually selected in my custom order (without notifying me) WORST EXPERIENCE. AVOID AT ALL COST. you are better off making your own gift basket and sending it as a package (it would come out cheaper and faster)”

Helpful Report

Posted 2 months ago

“I ordered a gift basket for my son and fiancé for a housewarming and did a custom basket, I signed off in the terms and conditions stating that if they don't have a product they will substitute with equal or higher value, almost everything I picked was different and they put in at a LOWER cost, VERY DISAPPOINTING to say the least!! and the fruit I ordered was delivered with mold and had to be thrown out. I completely wasted my money and will NOT recommend this company to anyone! I called and they wanted an email with pictures which was provided to them and then said you signed off and thats to bad, even though I received much lesser value products. This company is terrible and hope this review helps other customers before they use them!”

Helpful Report

Posted 2 months ago

“I sent a delivery to my husband for his birthday. It came a day early and was the complete wrong order. I called to let them know in hopes they would send the right one and they said they couldn’t help me. I ordered a neat package and they sent me a package of all fish. My husband is allergic to fish so it was a complete waste. The costumer service was horrible and I will say don’t waste your time with the terrible company.”

Helpful Report

Posted 2 months ago

“MISLEADING- The products ordered were not like to like, I ordered a beautiful pink bunny baby hamper- they substituted everything on the contents- and it nowhere looked like what I wanted to send to my family. Upon contacting, they mentioned there substitute policy and all that stuff- my point is once the order gets placed, if you-don’t have originals- make the person aware so they can cancel the order and move on, not to fall for some ugly looking hamper being sent to loved ones and substandard quality!!!!!!!”

Hazelton's Canada 1 star review on 9th July 2025

Helpful Report

Posted 2 months ago

“I would never use this company again. Sent an email and did a review because of 80% substitutions to the basket I ordered. Really??? No acknowledgment or reply whatsoever. Very poor service for sure”

Helpful Report

Posted 3 months ago

“DON’T order from this company!!!! I ordered a gift basket for my daughter’s birthday. I ordered 2 cheeses, one salami, 2 boxes of crackers, salmon pate, bruschetta, truffles and a bottle of wine and an acacia cutting board. She actually got 5 cheeses (really???) , 2 salamis, NO crackers, lobster pate, salsa instead of bruschetta, a cheap bag of watermelon candy for the $20 I paid for the truffles. The wine was correct and there was a cutting board but not confident it was what I ordered either.”

Hazelton's Canada 1 star review on 20th June 2025

Helpful Report

Posted 3 months ago

“Apparently in the guidelines in fine print, they do not actually have to give you what you have ordered. I ordered an item for Fathers Day unfortunately he can’t even have it because it was not what was ordered and what they did send he is allergic to. I will not be using there service again”

Helpful Report

Posted 3 months ago

“I ordered a gift basket for my sister’s birthday. The order was supposed to be delivered the next day ( Friday). However, the basket didn’t arrive until Monday late morning. There were chocolate covered strawberries and Brie cheese in the basket that were not refrigerated so spoiled. I contacted customer service a couple times to express my concern with no corrective action. The company agreed to refund the valued of of the spoiled items. I will not be ordering from HAZELTON Canada again!”

Helpful Report

Posted 3 months ago

“Delete this company from your profile….They misrepresented the product inclusions and product presentation!!!! Hazelton’s customer service did nothing to rectify any issues, they didn’t even respond….Did not honour my requested delivery date….the fruit was all spoiled, missing items….haphazardly put together!!!! I ordered Natures harvest fruit basket to be delivered to New Jersey June 9 for delivery June 12…Paid for 2 day delivery…They guaranteed delivery/ This was a sympathy Fruit Basket… Delivery was not on the day scheduled and guaranteed.. It was the day after, when I knew we would all be at funeral services etc…. What arrived was a Cello wrapped basket ,with an extra bag of loose fruit. When the cello paper was taken off, two small baskets were held together with a twist tie., fruit sloppily put together, not all the fruit of the product details were included….missing oranges, kiwis,berries……I guess the extra fruit in the bag was because there was no room for them in the basket!!! I was very embarrassed to be present when the opened the basket and found the pears were bruised and rotting, the pineapple was a mushy at the crown,!!!!! Never Ever will I use this company again…..”

Hazelton's Canada 3 star review on 16th June 2025

Helpful Report

Posted 3 months ago

“Package was ordered by my in-laws and sent out on June 10 came by ground and was delivered June 15. It contained a moldy pineapple along with several questionable pieces of fruit. I’m not sure any of the other foodstuffs are edible after being in a non refrigerated vehicle for 5 days. Delivered by CanPar. Photos won’t upload after several attempts”

Helpful Report

Posted 3 months ago

Hazelton's Canada is rated 4.3 based on 1,595 reviews