Hazelton's Canada Reviews

Name: Hazelton's Canada
Rating: 4.36

4.4 Rating 1,573 Reviews

87 %

of reviewers recommend Hazelton's Canada

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cs@giftgp.com

Location:

1399 Kennedy Road

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Hazelton's Canada 5 star review on 25th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hazelton disastrous service. Ordered a gift basket 12/19/2024 for delivery 12/24/2024. It is 12/29/2024 and the gift basket is in a black hole. The customer service makes you leave a message, with no return phone calls. The delivery service is unreachable. Noone responds to emails. If you must choose, recommend not using this company. Your gifts may not arrive and then you will need to battle getting a refund.”

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Posted 4 months ago

“Stay away. They delivered a dead plant/flowers and then blamed me for ordering something “perishable”. In the end they offered a 50% refund for the 100% dead plant and called it “good will on their part”. Refused to take responsibility. It was also 2 days late.”

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Posted 4 months ago

“Horrific customer service my order was late it took me 3 days to get in contact with someone and after that all they did was say sorry and offer no real support would never recommend”

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Posted 4 months ago

“I would not leave Any stars for this company, but was not able to do that! Placed an order Dec 16 for delivery 24th. Today is the 27th and still no delivery. Excuse was bad weather, but when I spoke to family the weather was fine! I cancelled my order. Hopefully I get my money back!! DO NOT use this company if you want something delivered on time !! Perhaps they need to consider changing from Canpar!!!”

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Posted 4 months ago

“Ordered an over $200 wine basket. They used sub par deliver service which left box on side of road near mail box instead of delivery to house and leaving at door. Box of course gone. Long driveway up hill with elderly parents . Email said left at side door. . Hazelton’s could care less when called , said they are not responsible for theft . Very rude customer care women. NEVER ORDER from them . Take no responsibility but happy to take your money. Very unhelpful an un sympathetic.”

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Posted 4 months ago

“Basket was ordered on Dec 15. It’s now Dec 26 and still no basket. The tracking number has it sitting in a warehouse somewhere… And no way of contacting the company.”

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Posted 4 months ago

“Not as advertised and no care for their customers or any value in the service provided.”

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Posted 4 months ago

“Ordered over a week ago for next day delivery. My order has been sitting somewhere with perishable items for over a week. Customer service takes no responsibility. $200 gift just wasted and no help from company. Deserve a zero.”

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Posted 4 months ago

“Despite reading countless negative reviews, I decided to give Hazeltons the benefit of the doubt and placed an order on Tuesday for delivery on Sunday. Unfortunately, as of 6:30 PM on Sunday, my order still hasn’t arrived. I’ve been home all day, waiting patiently, but it’s nowhere to be seen. How does this make any sense, Hazeltons? If you’re struggling to fulfill orders on time, perhaps it’s time to hire more delivery drivers or improve your logistics. Frustrated, I called your customer service team to cancel the order, only to be told it couldn’t be canceled because it was “in transit.” Really? After all this waiting, that’s the response I get? This experience has been beyond disappointing. To anyone considering ordering from Hazeltons, I strongly urge you to reconsider. Save yourself the hassle, frustration, and wasted time. This company clearly doesn’t value its customers or understand how to run a reliable service. Avoid them at all costs.”

Helpful Report

Posted 4 months ago

“Over priced and recieved different items than ordered. No communication about substituting items. No refunds, partial refunds, or returns. Buyer beware! Even if you pick specific items, you may get different ones with no communication. For example, a sweeter riesling white wine was orderded, recieved a dry chardonnay. Ordered milk chocolate and recieved dark. Contacting is no help because they only email a copy of the fine print which states they can substitute with no communication and no refunds or exchanges. What was supposed to be a thoughtful gift for my wife, seemed like a careless order of wine and chocolate she doesnt really like.l that was very expensive. Waste of money and would never recommend.”

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Posted 4 months ago

“Spent over $700 for cakes and cookies to be delivered to five receipients. 1 was great, the other 4 were a disaster. Arrived completely smashed and broken. Inedible. Worst of all, I made mutliple attempts to contact them and they will not respond. At this point, I would highly caution using them. If I end up getting a response, I will update my review”

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Posted 4 months ago

“Do not buy from these people. The lost my order and told me to try calling the courier company as maybe they could help locate it. No customer service they just keep saying “thank you for your patience” it’s a bust time. No refund as they “might”find it! Maybe my friends will get it next Christmas.”

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Posted 4 months ago

“Why do they even have to get one star??!! TERRIBLE service ... never, ever, ever, EVER, again!”

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Posted 4 months ago

“The hamper didn't arrive! The courier didn't even call the phone number or ring the doorbell. Shocking!”

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Posted 4 months ago

“WORST COMPANY I'VE EVER DEALT WITH”

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Posted 4 months ago

“Substantial Difference in what is advertised and what was delivered. Pictures say it all.”

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Posted 4 months ago

“Do not use this company. They took payment and confirmed delivery but on the day the basket was not delivered. With no explanation I then received a refund notification. I am devastated as now my son never received anything from me for his birthday.”

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Posted 5 months ago

“This company is scam. The charged us for custom basket and sent wrong and cheap stuff as well as missing items. Please do not use them!”

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Posted 5 months ago

“Absolutely terrible!! Wrong information provided by phone rep. No confirmation email. 3 days later and product still hasn’t arrived.”

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Posted 7 months ago

“The delivery arrived 3 days late and they take absolutely no responsibility for it, and in fact seem to claim that one does not understand how hours and days of the week work. The delivery, which included chocolate, was left on the porch without any knock on the door and was melted by the time the recipient realized where it was. The $200 basket also looked like it was about $12 worth of items. Do not use Hazelton's under any circumstances.”

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Posted 7 months ago

Hazelton's Canada is rated 4.4 based on 1,573 reviews