Hazelton's Canada Reviews

Name: Hazelton's Canada
Rating: 4.36

4.4 Rating 1,573 Reviews

87 %

of reviewers recommend Hazelton's Canada

Company Reviews

Product Reviews

5,624

Questions

$Read Hazelton\'s Canada Reviews$

Visit Website

Email:

cs@giftgp.com

Location:

1399 Kennedy Road

Write Your review

Tell us how Hazelton's Canada made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hazelton's Canada 5 star review on 25th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever when I ordered the flowers instead of being delivered to the address in Canada they delivered to me in the united states when I tried talking to customer service they treated me so bad this company is not good at all”

Helpful Report

Posted 2 months ago

“got my order for my friend and i got it the same day. pretty happy about the service.”

Helpful Report

Posted 3 months ago

“Bereavement gift arrived with half of the items completely frozen (they had clearly been sitting outside for too long). A frozen bottle of olive oil, frozen bottle of wine, and frozen succulents (i.e, could not be revived). Reached out to customer service, and they refused to do anything without an order number (which could only be obtained from the sender). Surely the company can easily pull records of the order when provided with the delivery address, recipient details, sender details, and date of delivery. However, they refused to help address the damaged delivery without the order number.”

Helpful Report

Posted 3 months ago

“My sister-in-law was so happy to receive the flowers that she even took a picture and sent it to me. Thank you so much for wrapping them beautifully and sending them.”

Helpful Report

Posted 3 months ago

“I am extremely disappointed with my experience with Hazelton’s. It took an unacceptable 29 days for my gift basket to be delivered, which completely missed the occasion it was intended for. To make matters worse, when the package finally arrived, everything inside was either damaged or frozen beyond use. The red wine exploded and it was the center piece of the basket. For a company that markets itself as a premium gift basket provider, this level of service is appalling. There was no communication to explain the delays, and the quality of the items was far below expectations. This was not only a waste of time but also a waste of money. I would strongly advise against using Hazelton’s for any important gifting needs.”

Helpful Report

Posted 3 months ago

“Ordered a Christmas hamper to be delivered on a specific date and they simply didn't deliver even after various email request checking on the shipping status. Needless to say, we looked ridiculous not having sent a gift. Stay away from this company! Totally unprofessional and unreliable.”

Helpful Report

Posted 3 months ago

“I’m incredibly grateful to Benito Gabriel and his team for their exceptional work in helping me recover my funds from a scam platform. Their expertise and commitment were evident throughout the entire process, and they handled everything with the utmost professionalism. Thanks to their efforts, I got back every penny I had lost. I highly recommend their services to anyone in need of assistance with financial recovery! 𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 3 months ago

“My gift basket arrived on time & all contents were fine but it contained various fruits, one of them being a large mango; couldn't wait for it to ripen but that took 6 days. When I cut into it, it was bad - had been frozen maybe? Called customer service and I was told that because my complaint came after their 24 hour window when a issue needed to be reported, they would not compensate. Yet there was no documentation within to indicate that so how was I to be aware? Rep kept interrupting me and was not, as your site says: ALWAYS HAPPY TO HELP. Would not recommend this company at all, especially after reading some of the other reviews.”

Helpful Report

Posted 3 months ago

“Bought a beer dude bucket- and how lovely to see they included 6 exact can of Guinness. This was not in the description- it’s stated different craft beers. I later emailed to complain and they changed the description on the website to reflect what they sent me. Cheaper to use skip the dishes and send a 6 oak myself. Complete scam - RIP OFF”

Helpful Report

Posted 3 months ago

“I really wish I had checked the trust pilot reviews before ordering from this place. I placed an order on Dec 16, and they estimated 2 day delivery. Instead, it arrived 3 weeks later and in horrendous condition. The glass bottle was shattered, and glass was everywhere in the package. I sent photo proofs, and they refused to give a refund other than for the bottle. Everything inside was soaked and damaged, and they considered this acceptable for a gift basket that cost $140. The customer service rep insisted that he thinks that the destroyed state is acceptable. Don't order from this company. The gift baskets arrive in terrible condition as others have reported, and they do not care. They do not make it right. It's just embarrassing.”

Helpful Report

Posted 3 months ago

“Avoid purchasing from this company. The delivery was delayed by three weeks, which was incredibly frustrating. The quality of the items, especially the chocolate, was disappointing and did not meet expectations. The price is far too high for the quality provided.”

Helpful Report

Posted 4 months ago

“Patricia Galán I ordered a gift basket for delivery to Calgary on Dec.20. Today is January 6 and it has not arrived. There are perishable items in the order which obviously will have gone bad by now. Terrible customer service. I asked for a refund and they refused, telling me to contact the delivery service which does not take calls (I tried). The customer should not have to contact delivery themselves, I did not choose this courier, it’s Hazelton’s business to see this through. No delivery, no refund, no service.”

Helpful Report

Posted 4 months ago

“I ordered a plant and cake from this company on Dec 17th, for it to be delivered on Dec. 19th. I selected 2 day delivery. The cake arrived in a messy puddle in the box and the plant was completely dead on January 6th!! I do not understand how this is acceptable. I was completely mortified by the state the gifts arrived in and was told that it was my fault by customer service for not choosing one day delivery. The company should review their shipping options and if this is how two day shipping works then it should not be an option for perishable items. I was not offered any compensation. I will not use this company again or recommend it to anyone. Here are the photos of the delivered products. How embarrassing.”

Helpful Report

Posted 4 months ago

“Substituted items for a few baskets we sent and didn't bother to inform us. We wouldn't even know about it except for clients telling us. Also, their customer service is just awful! Excuses and not even an apology!”

Helpful Report

Posted 4 months ago

“My friend ordered a basket on December 19, 2024 for me as a Christmas gift to be delivered December 24. I received it January 4, 2025. She tried unsuccessfully to reach out to the company. I would not recommend this company.”

Helpful Report

Posted 4 months ago

“Ordered baskets with beautiful fruit and received hard candy instead... Didn't even ask me if they could substitute for different items Also... Customer service is terrible! Possibly new owners???”

Helpful Report

Posted 4 months ago

“They completely disregarded requested shipping date. Prior to placing an order, I called and spoke with a customer service rep to ask about delivering only after a specific day ( as the people receiving the basket would be away on vacation until then). She informed me to add the request in the comment section, which I did, and added a note to leave on their back porch if no one answered on the Monday . To my surprise, I received a notification that the basket was out for delivery on the Sunday when I specifically indicated Monday. I called to ask them to hold off on delivering the order. They said that I would have to call the transport company to ask them to hold off on delivering until Monday. As this entirely their fault, they assumed no responsibility but instead put the onus on me, the client to deal with the transport company. Needless to say, the transport company can only be joined by text, and surprise, surprise , disregarded my request. End result: an expensive gift basket left on the doorstep of a home whose owners were still on vacation. Buyers beware, know that once your credit card is charged, after sales service is deplorable !”

Helpful Report

Posted 4 months ago

“Worst experience with you”

Helpful Report

Posted 4 months ago

“This company is a complete scam. I am out over $200, and the Christmas basket I ordered has not been delivered—possibly lost. Initially, I was offered a full refund, but when I accepted, I was told they couldn't process it because it was a "third-party issue" and therefore not their responsibility. The customer service is non-existent; it’s impossible to get any meaningful answers. Save your money and shop elsewhere with a legitimate business. If I could, I would give this company zero stars.”

Helpful Report

Posted 4 months ago

“This company is a scam!!! I ordered a 250 basket with meats and cheeses to be delivered a day later and it's currently 8 days later and still no basket. They say it's caught up in the delivery station and to just wait. No regard to the fact that its parishable items or that if my clients eat anything they would get sick! They will not send a new basket or refund. Total fraud. DO NOT ORDER FROM HERE. Customer service doesn't care, completely have horrendous experience”

Helpful Report

Posted 4 months ago

Hazelton's Canada is rated 4.4 based on 1,573 reviews