Bereavement gift arrived with half of the items completely frozen (they had clearly been sitting outside for too long). A frozen bottle of olive oil, frozen bottle of wine, and frozen succulents (i.e, could not be revived). Reached out to customer service, and they refused to do anything without an order number (which could only be obtained from the sender). Surely the company can easily pull records of the order when provided with the delivery address, recipient details, sender details, and date of delivery. However, they refused to help address the damaged delivery without the order number.