Still waiting for my item to be delivered. It was to be delivered on a Friday and it was a birthday gift. At 7:30 a.m. I got a delay notice and as of Monday no notice that it has been delivered. There is no reason given nor is it the holiday season. I figure that on a Friday everyone wanted to go home so they just left the gift to sit until this week. I ordered this gift in plenty of time for it to be shipped out earlier if needed. Ive contacted customer service twice and all I get is the "We are sorry, it will be delivered soon." "We have no control over delivery." Even though this is a private delivery service? No excuse for this poor customer service.