Extremely unhappy with the way they handled a birthday gift. It was placed well in advance. Birthday gifts are supposed to be surprise gift, so I cannot ask the recipient to go and check whether something is coming. The driver delivered the Birthday gift at the food delivery counter and the recipient never knew it was arrived, even though the contact number was provided. Very bad service. The website shipment tracking keep displayed that the gift was still with the driver. After several emails and phone calls (international) came to know that they driver delivered it at the food delivery counter of the residential building. Never expected this from a reputed company. Such and embarrassment. I have lost the trust with this company.