I ordered a basket for my son’s 55th birthday. He has always had birthday pie instead of cake. I could not be with him for this milestone birthday because I am on the west coast and he is on the east coast so I ordered a gift basket including pie. The pie arrived completely destroyed. I am very embarrassed that the gift I sent him arrived in pieces. When I contacted customer service I was told that it was my fault for not reading the fine print. I should have sent it a different way if I was ordering perishables. I was unaware of this policy and it had never been mentioned. I asked if they would send him a new pie and the answer was no. They would refund half the price of the pie. I did not want a refund. I wanted what I had payed for. The person I was communicating with was the head of customer service. I think she should pursue a different type of job. She is not suited to this position. I will never order from Hazelton’s Gift Baskets again and I will never recommend them to anyone. Very very bad service!!