The hamper I ordered for my friend's first Christmas as a married couple was a disaster, which is very sad, as I was so looking forward to sending them something lovely. I am in the UK and they are in America. The hamper was not packaged sufficiently so the wine bottle smashed, and not only ruined the hamper experience, but also made the items unusable/ inedible. My friends had a hell of mess that arrived and couldn’t enjoy any of it. Instead of being gracious about this, the company were less than helpful and only prepared to replace the wine bottle! I’ve never experienced such terrible customer service in my life. I even had pictures and videos. They also didn’t make my redelivery a priority before Christmas so it didn’t arrive before the holidays and they refused to offer a goodwill gesture too. Simply amateurish, appalling, unfair, and short sighted. I urge anyone never to use this company. I couldn’t be less impressed. The communication on email between myself and “Rica” was very poor; they didn’t read the emails correctly and kept sending standard answers and not replying to the individual points raised. The process was time consuming and painful without the desired outcome. Simply poor and unacceptable.