Glad you asked, so thoughtful.... 1. The original order was delivered 2 days later than the 2-3 day window as described. 2. The order was "damaged" on delivery. 3. After 45 calls and over 4 hours of wait time, I finally got to your wonderful outsourced customer service team that did an awesome job (that's a joke). 4. I asked for a replacement instead of refund....instead you resent the damaged packages that had rotten strawberries, dead roses, and chipped champagne glasses. How classy of you! The WORST experience I have ever had online with any company. Spending $260+ dollars for this BS.