The case for the wine had a crack on the top, and the wine I had ordered Palatine was substituted. I contacted their customer service right away and sent pictures. The emailed and stated their policy states they can substitute. But I paid for a higher priced wine. They asked for pictures again. Then asked for clearer pictures so i sent again. They said it's only a dent in the box. But they would refund the difference in the price of wine. I said fine I will take that but stated to them it's a crack not a dent and will never deal with them again or recommend. This was a a 70th birthday gift. Certainly over priced and no customer service. Don't waste your money!