I spent $250 on a big basket of food, bouquet of flowers and two balloons for my mother’s 85th birthday and Mother’s Day. One balloon arrived flat and the happy birthday balloon was missing altogether. When I spoke to customer service they said that they replaced “like for like” and sent a chocolate bar as a replacement for the balloon. I complained saying that is not the same, I would not have agreed but they quoted the fine print that they reserved the right to do this. They refused to refund me the $10. This is a petty and insensitive response from this company and I will not use them again. Read the fine print.