DO NOT ORDER FROM THIS COMPANY! I do NOT know how this company has a 91% rating (scam?) OR how it stays in business! I saw the rating before I ordered but SHOULD have read the reviews! EXTREMELY disappointing product that barely resembled what was on their site (the photo I've posted with the yellow tissue paper is what was delivered and the other is what's on their site!). I AGREE that their customer service is deplorable. I emailed and the response was something that was template at best/ but felt like a bot! NO COMPENSATION -- they said THIS meets their quality standard -- so there you go! DO NOT ORDER FROM THIS COMPANY!