1. They do not have Google Reviews activated. 2. They have the comment section of their Instagram turned off. 3. The reviews left on their website undergo an approval process before being published on their website. I used this company for the first time to send a family member a congratulatory gift. They never received the gift. The driver, hired by Hazelton's, left the gift basket just on the floor of the lobby, which is accessible to everyone and anyone (there is no security). I will admit that the driver called the recipient, but left no VM. Also, there was a sign where the driver dumped the basket to call a specific number for deliveries. The time lapse between the driver arriving and leaving was 1 minute, which makes me think that the driver didn't even attempt to deliver the package to the right floor that was indicated on the shipping label. When I reached out to Hazelton's to let them know that the basket was never received, their response was "Well, the package was left in a safe place." I asked them to define a safe place. The response was, "It just has to be inside of a building." I do not recommend this company.