Headstrong started out amazing. I had an excellent initial conversation with a wonderful, empathetic and kind counsellor who asked me loads of questions, got my profile sorted and also gave me some helpful tips to manage my issues in the 3-5 weeks it would take to get me allocated to a counsellor. I did choose the "trainee" counsellor route, as I simply can't afford someone more qualified, and I don't really know what I expected but I guess someone who potentially wasn't as fresh/new. I felt that my counsellor didn't listen to the stuff I was saying, he asked me the same questions as the initial questionnaire asked me and I had to go over everything all over again. He spent the first 25 minutes of our 50 minute session talking about his qualifications, which I understand may be mandatory, but surely doesn't need to take that long and felt like I paid for no help. He also laughed at me during one of my disclosures and said "ah, that sounds complex doesn't it" - what am I supposed to say to that? There were lots of pauses, lots of times I was asked to wait whilst he wrote stuff down and just felt like my 50 min session were 30 mins due to the time it took to go over the last session and the pace at which he was speaking. I had a few sessions and we got absolutley no where, just kept going over the same points and questions over and over again with no assistance to my actual reasonings for behind there. I do think Headstrong is an amazing concept, with really accesible counsellors on hand for lower income people who need help. I just think that I should have the opportunity to invest in a more experienced person without it costing so much more. I would look to come again, but maybe once I get a pay rise so I can have a different person.