Awful customer service. No contact with them at all. I ordered one pigment on the 12th of January. It was pre order so it said it will take 1-3 months. Today it’s 8th of September and I just got the pigment that I ordered. I’ve been waiting 8 months!!! I was sending a lot of emails about my order, they were keep saying someone will contact you tomorrow. A week ago I decided to comment their every picture on Instagram about my order and I was sending an email about it every day. I got the parcel without any nice note, any box nothing. Just a tiny jar in an envelope. I DO NOT RECOMMEND this shop. There are many brands now which have similar products and waiting time and no communication is not worth it. I wish I read the reviews before I bought the product, otherwise I would never order from them.