My last booking was the first time I used Hiya Car for a very short period, just 2hrs. A couple of changes to the hire process would help considerably for short hires. 1) My check-in/out process lasted about 30mins because the car was heavily scratched and dirty. This was 25% of my booked time! It would be fairer if the check-in/out was outside of the booked time. 2) Because I used so little fuel during the 1.5hrs, it was difficult to know how much to top up. Most. Petrol stations have a minimum purchase amount and I ended up putting far more in than I used. For short journeys it would be fairer and time efficient for drivers if fuel top-ups were not required. Other than that the car was fine.