“My experience with Hiyacar was absolutely amazing! The instructions were very clear, and the pick-up location was spot on—super easy to find. The car was almost new, very clean, and incredibly comfortable to drive. Everything about the process was smooth and hassle-free. I highly recommend Hiyacar and will definitely continue booking with them in the future!”
“The car and owner experience was good, the only comment I would make is that the platform estimated distance to the nearest hire car is not accurate and can be almost twice the distance away, however the staff were responsive in trying to resolve the issue. Not sure whether the issue has been resolved as yet.”
“Super easy sign up process and user experience. Good choice of cars in my area for affordable rates. Also great support if you need anything resolving quickly”
“I am deeply upset at my hiyacar experience.
Your agent (named Mohammed, please feel free to check my account for his details) is the cause for this. I have no issues with Dave, the owner of the vehicle I rented.
The issue is that I had not topped up petrol when I returned the vehicle. I wasnt aware I had to do so as there was no visible clear reminder at any point during my booking. A reminder must be clear otherwise this is poor service without a doubt.
The owner reminded me afterwards and we agreed that I would pay for petrol. My issue is with the hidden costs, the £20 admin fee, that I was charged for this. If Hiyacar had done its duty and made clear that I must refill petrol (rather than hide this information in some terms & conditions which many users will not read) then I would have done so. But this was not the case.
When I disputed this, Mohammed, said they would not be giving a refund. I then exercised my right as a British free citizen to take my complaint to social media and my solicitor WHICH UNDER LAW IS MY RIGHT TO DO SO.
For this, he eventually issued the refund but then he suspended me from using Hiyacar again citing "threatening behaviour". This is absolutely outrageous. My conversation with the owner was based clearly on mutual understanding. Go and check the record yourself.
And I did not threaten any violence nor did I use any bad language with Mohammed or his colleagues. I excercised my RIGHT to turn to social media and my solicitor. MY RIGHT. As I felt that my money had been unfairly taken without warning. My money which I work hard for! How do you expect me to feel?
Its absolutely disgusting and petty behaviour from your staff. I demand that I am reinstated to use Hiyacar in future and that your staff is reprimanded/ re-educated for his abuse of power otherwise I will surely be sharing this story on social media as the public has a right to know that they be treated this way by Hiyacar staff.”
Hi Ryad,
Thank you for reaching out to us and bringing this issue to our attention. I am very disappointed to hear that you had a negative experience. We apologise for any inconvenience this may have caused you. We appreciate you providing us with more details so that we can further investigate this matter.
We understand your concern about the fees associated with your recent booking. Please be assured that all our fees are transparent and fair, and can be found clearly stated on the listing, help section, booking details and other channels.
Regarding the fuel cost, we can confirm that it accounted for 40% of your booking. However, including it in the booking would not be sustainable for our business or the owner. As a gesture of goodwill, we have decided to refund the admin fee on this occasion.
We also want to address the tone of your message. We take the safety and well-being of our staff, customers, and hosts very seriously, and any form of threatening or demanding behavior is not tolerated on our platform.
At Hiyacar, we are dedicated to providing the best possible service to our members. Your feedback is valuable to us, and we will use it to improve our services for all our members.
Best regards,
Hiyacar.
“Great app - easy to use and thoroughly reliable service. Used several times now.
Car was great too. Everything worked well. Exterior and interior clean.”
“I miss not having a car but at the moment until I can get another one, I will use Hiyacar when I need a vehicle. Really easy to use and I stick to a particular make and a particular person so it’s just straightforward.”
“Excellent response when I needed to talk to customer service for an issue during the booking.
The car was usable but needed servicing (or at least the servicing light was on all the time). Having read previous reviews of that vehicle, it appears the issue has been ignored for some time - hence me not giving five stars. Also, the app system for opening and switching on the car isn't as seamless as it should be. It often fails, and can be hard to access where there is no mobile signal. Something that definitely needs room for improvement.”
“My last booking was the first time I used Hiya Car for a very short period, just 2hrs. A couple of changes to the hire process would help considerably for short hires.
1) My check-in/out process lasted about 30mins because the car was heavily scratched and dirty. This was 25% of my booked time! It would be fairer if the check-in/out was outside of the booked time.
2) Because I used so little fuel during the 1.5hrs, it was difficult to know how much to top up. Most. Petrol stations have a minimum purchase amount and I ended up putting far more in than I used. For short journeys it would be fairer and time efficient for drivers if fuel top-ups were not required.
Other than that the car was fine.”
