“I have been a member since 2021 and had used this service without any issues at all. A recent move however meant that they could not verify my details. I chased the customer service team in May and was told there were some issues that were being ironed out and expected to be resolved mid June 2026. The date came and went and still the app could not verify my details and I was given another date mid July. I chased again in July was given another date in August which I challenged. Eventually a customer advisor got back to me through the online chat and was able to resolve the issue in minutes. This enabled me to book a car I needed and the experience was great.”
“Careful. I listed my car on HIYA the past years and reimbursing me for my rentals slowing down a year ago with many excused. I m now chasing several due reimbursement since a couple of month. Attention to all how hire out their car via HIYA.”
“Easy booking. Lovely car owner. Just a small hiccup as I got charge for a car that was cancelled by the owner but the customer service sorted it out immediately”
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“This company have left one of their cars outside the house of my elderly immobile neighbour for months causing a great deal of stress
The customer service is terrible and when I finally speak to someone I am told they will move the car but it’s still there”
“Since last year, I have never been paid automatically for my hires. I've had to chase Hiyacar EACH time for payment. It is paid eventually but this is just absurd. Sort it out.”
“Picked up an EV with 20% left on the battery, which severely limited the length of the trip. Hiyacar never responded to my complaint, nor offered any refund. Insurance rates have since gone up when I look at a hire. A 6-hr booking now costs £51, of which insurance is £32. It's essentially no longer viable for us to use this option.”
“Main rival closes 31st December 2025 subject to consultations / last minute offers from one or two councils. So Hiyacar is the only kirbside car hire company that has the vast majority of its cars hooked up to an app-controlled lock. On the down side there are gotchas or "management fees" for extending the booking, or getting a penalty charge notice.”
“I was grateful to pick up a private car that’s kept sparklingly clean on the inside.
I needed to extend my reservation and Kenneth provided a wonderful service and took care of the extention process for me.”
“Recently hired a car very local to home (second time using this vehicle). Excellent communication with Hirer and Hiyacar once again, very easy process to book, pick-up and drop off and the car ran like a dream. So convenient! I will definitely book again with Hiyacar in the future. Thanks for providing a very accessible service.”
