“My last booking was the first time I used Hiya Car for a very short period, just 2hrs. A couple of changes to the hire process would help considerably for short hires.
1) My check-in/out process lasted about 30mins because the car was heavily scratched and dirty. This was 25% of my booked time! It would be fairer if the check-in/out was outside of the booked time.
2) Because I used so little fuel during the 1.5hrs, it was difficult to know how much to top up. Most. Petrol stations have a minimum purchase amount and I ended up putting far more in than I used. For short journeys it would be fairer and time efficient for drivers if fuel top-ups were not required.
Other than that the car was fine.”
“My first hire car would not open even with assistance. The rep very quickly found me another car in the area and transferred it to me. She offered me £15 credit on my next rental because of time and confusion over the first incident. I was very pleased.”
Hiya Chris,
Thanks for submitting a review and we're glad you had your first booking completed, apologies for the delay in payments, we are reviewing this with our payment provider and we hope to improve this service and to prevent issues like these in the future.
The payment will be made today by our finance team and we thank you for your continued support and understanding in fixing this for you, we are here to listen and improve.
Best regards,
The Hiyacar team
Posted 8 months ago
Hiya, Thank you for reaching out to us and expressing your disappointment with Hiyacar's service. We apologise for any inconvenience this may have caused you. We appreciate you providing us with more information so that we can investigate this matter further.
At Hiyacar, we are committed to providing the best possible service to our members.
We would like to assure you that we are taking this matter seriously and we will do our best to resolve it as soon as possible. Please keep an eye on your email as one of our team members will be in touch with you to provide updates on the progress.
Thank you for your patience and understanding in the meantime. We value your feedback and we will use it to improve our services for all our members.
Best regards,
Hiyacar.
“It's been a few years since I had first used Hiya Car and had to renew a key areas. The WhatsApp conversation with the team was quick however not very effective. I had to ask twice for a two changes to be updated in order to allow me to hire. I do like the app and all the additional features, especially the guidance on starting and ending the hire. Not the smoothest of starts yet I will be using Hiya cat again.”
“Everything was great, easy booking collection and drop off. Only issue was that there was supposed to be 100 miles included within the booking but the fuel card was declined at the petrol station”
“Thank you hiyaCar, loved my experience especially as the first time driving an electric car.
Easy booking process
Easy check in and out process
Handy details to surport my experience from start to finish, including support staff, chat, if any issues
Car was a breeze to drive and clean
Will definitely recommend”
“Initially when I started using the service in my orgganisation, I was able to book car with no issues and car were always available within reason. Lately hardly any cars to book, yteh team is scrambling for cars or we are given care which are nowhere near location and thsi is stressful and it does become hard to eb to our job as key workers.”
