“The car and owner experience was good, the only comment I would make is that the platform estimated distance to the nearest hire car is not accurate and can be almost twice the distance away, however the staff were responsive in trying to resolve the issue. Not sure whether the issue has been resolved as yet.”
“Excellent response when I needed to talk to customer service for an issue during the booking.
The car was usable but needed servicing (or at least the servicing light was on all the time). Having read previous reviews of that vehicle, it appears the issue has been ignored for some time - hence me not giving five stars. Also, the app system for opening and switching on the car isn't as seamless as it should be. It often fails, and can be hard to access where there is no mobile signal. Something that definitely needs room for improvement.”
“My last booking was the first time I used Hiya Car for a very short period, just 2hrs. A couple of changes to the hire process would help considerably for short hires.
1) My check-in/out process lasted about 30mins because the car was heavily scratched and dirty. This was 25% of my booked time! It would be fairer if the check-in/out was outside of the booked time.
2) Because I used so little fuel during the 1.5hrs, it was difficult to know how much to top up. Most. Petrol stations have a minimum purchase amount and I ended up putting far more in than I used. For short journeys it would be fairer and time efficient for drivers if fuel top-ups were not required.
Other than that the car was fine.”
“It's been a few years since I had first used Hiya Car and had to renew a key areas. The WhatsApp conversation with the team was quick however not very effective. I had to ask twice for a two changes to be updated in order to allow me to hire. I do like the app and all the additional features, especially the guidance on starting and ending the hire. Not the smoothest of starts yet I will be using Hiya cat again.”
“Everything was great, easy booking collection and drop off. Only issue was that there was supposed to be 100 miles included within the booking but the fuel card was declined at the petrol station”
