I am deeply upset at my hiyacar experience. Your agent (named Mohammed, please feel free to check my account for his details) is the cause for this. I have no issues with Dave, the owner of the vehicle I rented. The issue is that I had not topped up petrol when I returned the vehicle. I wasnt aware I had to do so as there was no visible clear reminder at any point during my booking. A reminder must be clear otherwise this is poor service without a doubt. The owner reminded me afterwards and we agreed that I would pay for petrol. My issue is with the hidden costs, the £20 admin fee, that I was charged for this. If Hiyacar had done its duty and made clear that I must refill petrol (rather than hide this information in some terms & conditions which many users will not read) then I would have done so. But this was not the case. When I disputed this, Mohammed, said they would not be giving a refund. I then exercised my right as a British free citizen to take my complaint to social media and my solicitor WHICH UNDER LAW IS MY RIGHT TO DO SO. For this, he eventually issued the refund but then he suspended me from using Hiyacar again citing "threatening behaviour". This is absolutely outrageous. My conversation with the owner was based clearly on mutual understanding. Go and check the record yourself. And I did not threaten any violence nor did I use any bad language with Mohammed or his colleagues. I excercised my RIGHT to turn to social media and my solicitor. MY RIGHT. As I felt that my money had been unfairly taken without warning. My money which I work hard for! How do you expect me to feel? Its absolutely disgusting and petty behaviour from your staff. I demand that I am reinstated to use Hiyacar in future and that your staff is reprimanded/ re-educated for his abuse of power otherwise I will surely be sharing this story on social media as the public has a right to know that they be treated this way by Hiyacar staff.