I ordered three small paint pots for $15. I paid another $15 for Express Post because I needed them soon. HobbyCo took 5 days to actually dispatch them, which completely defeats the point of me paying for Express... (ordered on a Friday, shipped on Wednesday the next week) HobbyCo are open 7 days a week so they even had the whole weekend to prepare to ship the item.
I tried to call HobbyCo to demand they at least refund the $5 difference between Standard and Express Post but they wouldn't pick up the phone. I left them a voice message, but they never called me back. I contacted them via their online customer service and they never replied or even READ my message.
In addition to this, one of the paints had its label half ripped off and sticky taped back on. This isn't even the first time I've had problems with these guys. HobbyCo are by FAR the worst, I mean the WORST hobby store I've ever dealt with in Australia.
2 years ago
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