Purchased a pricey 1/35 Tamiya US 40 Ton Tank Tranporter (T35230) kit on sale for 20% off. What a bargain, I thought. Almost 4 weeks later no sign of the order & website stated they had 2 left in stock. No problems. Sent an email querying the delay & was advised they were unable to locate the stock. Again, no problem & requested back-order. Was advised I had to cancel the order & get a refund (which wasn't the point). The price was way too good to let go; but no, we can't (or won't) do that. After cancelling & getting a refund, website STILL states "Hurry! Two left in stock!" - at the FULL price, of course. I felt cheated, especially since I'm a long-term, frequent customer. After posting review, received call from gentleman who kindly explained situation & the likely error & was able to offer me same item with an extra discount. Excellent! Many thanks guys! As Arnie says, "I'll be back!". Changed from 2/5 stars to 5/5 - excellent!