Sooo, this company randomly took out a whole plan in my dads name. On the 19th of May. Now the thing is. We never contacted them. The description of washing machine was one we had over five years ago. We were not using them for five years. And suddenly. They give a letter stating a plan has been set up and my dads account number and direct debit set up. All while NO ONE contacted them for any insurance cover. I email them to remove us amd asking how this happened. They only respond saying they will cancel the direct debit. I emailed again asking I want to know HOW they just randomly put us on a plan without any consent? No response. They still took a payment even though I cancelled the payment. And refunded it. But for those who do not have access to letters. They would have just started doing a plan for £270. This company is a scam. How were we given a letter stating out plan when we NEVER called, emailed or spoke to a person from this company. If we were with them years ago we never repurchased. So how can they use old information they have saved to create a whole new bogus claim? Fraudulent behaviour at its finest to steal money.