“Very disappointing service
This was my second policy with HomeShield Direct, and after paying for cover I expected much better treatment. When I needed help, they refused to fix my appliance because I was just 2 days outside the warranty period.
I spoke to Joe, and then the manager Tamzin, whose manner and customer service were extremely poor. There was no understanding or willingness to help a returning customer.
I certainly won’t be taking out another policy with them and would recommend people read the small print very carefully before signing up.”
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“Being receiving calls from this company lying that they know the appliances I have. Asked them where they got my number from and he put the phone down. NO NOT trust this company.”
“Two direct debits set up. One as GC re Homeshield and the other as BPS re Homeshield. I called them for an explanation and told them to make sure the call was recorded. No explanation given and refused to get a manager to call me back. Quite obviously a scam operation assuming older people are unable to check. Disgusting behaviour!!!!”
“I contacted your Company today and was most disappointed with the response.
We have several items covered but when I asked for an appointment to come and examine our faulty cooker I was told it wasn't covered. I argued that it should be but was rather impatiently told that it was cancelled in Sept. 2024. I was at pains to say that it should only have been a transfer to another cooker but it was only pointed out that this could not be covered as it was not brand new. I pointed out that I had not been told this but I was told that I was and that nothing could be done. I really feel this was a very unsatisfying communication and will think twice before dealing with your company or recommending you to anyone else.”
“Had missed calls of these for 2 weeks I've never heard of this company before once I say I don't own one they instantly hang up a scam company stay well clear”
“I ran them to request them to send an engineer to fix my washing machine after 20 months. They told me I have to pay for callout charge. I asked why.. they told me I had a new cover policy after the last washing machine was replaced. Hence i need to pay for call out charge!!! Why bother to have a policy then? I am calling to cancel my policy and have my bank to block them.”
“Conned into paying a year and supposedly being covered for 2 years after that however due to appliance breaking down I then get told to pay remainder of my plan and pay for delivery of appliance and would need to pay extra for removal of old and installation which I was led to believe was included . I also tried to complain about various things like getting repairs booked in a timely manner and general poor service which I felt wasn't acknowledged by Lauren and believe this lady needs to go on a customer service course as she clearly has no idea or skills to deal with customer complaints.”
“Completely useless paying in for my washing machine for over 6 months won’t come out to fix it and taken another 20.00 for fridge freezer and oven a month early haven’t even received paperwork for this one cancelled direct debit and reporting to bank and action fraud.police.uk supposed to be ringing me back today between 3-5 we know that’s not going to happen”
“BUNCH OF LYING CRETAINS TOOK 3 PAYMENTS BY DIRECT DEBIT FOR THINGS WE NEVER AGREED TO, THEY CANNOT EVEN TELL ME THE MAKE OR MODEL OF WHATS INSURED CHECK YOUR BANK”
“Set up a direct debit without my approval. No info sent to me explaining what I had purchased?
Constantly cold calling.
I have asked my bank to block this company and referred them to trading standards.”
“Unsolicited phishers / scam callers
Called me on 01273033970 claiming to be "HomeShield Direct" asking me about a washing machine. I called them back and another person picked up the phone and reeled off the same phishing bs.
Do not answer. Just block and report the number. I'm filing a police report as this is illegal.”
“Rip off keep setting up direct debits from my mom's account start with low amounts then build up, they would have left her penniless. If not caught in time.”
“Having been with them since 2022 for a washing machine, fridge and freezer, had few repairs to washing machine then they replaced it, all good I thought, new machine went wrong, after 8 weeks phoned them not covered. Then the seal had gone in the fridge and the freezer kept freezing shut so we couldn't open it thought get them both sorted together to save delivery twice to be told as we live on a farm they are classed as commercial use. Both appliances came from Curry's ordinary. So if you are living in the country not close to town or shops and have a good size fridge or freezer for your family you will be discriminated by them. Rang them several times to sort it out, to be told the plan is cancelled "I'm no long with them.." feel totally let down and scammed.”
“Have been paying monthly for cover on washing machine for about last 6/7 years washing machine broken and not repairable i contacted them this morning to be told i can't claim the lady on the phone didn't even ask me my name policy number so I told her to cancel it she said its cancelled how can this be when she didn't even take the name also found my last letter with policy details should have been paying 7.14 per month they have been taking 10.49 so been over charging me i am now reporting this to trading standards not happy at all and will be reporting to any other place that I can discusting behaviour and obviously need staff who know what they are doing.”
“What went wrong, is your people contacted my mother who has dementia and set up numerous DD for appliances. Also my sister at the same address who has Altzhimers got her to pay for an electric cooker, she had a gas cooker . Have cancelled payments, you've set them up again. What sort of people prey on vulnerable people. HOMESHIELD DIRECT OBVIOUSLY DO !!!!”
“Keep setting up policies again and again that we’ve cancelled. Taken hundreds from us. Tried to cancel many times can never talk to anyone. They terminated my call this morning when I asked to speak to manager or complaints as I wouldn’t go away. My husband just died and they still setting up in his name. I think this company are scammers”
