DO NOT USE!!!! Our company made a large order of PPE. Having paid for next day delivery, the items eventually arrived after 6 days. they blamed the courrier and refunded the charge, but as it was needed within 2 days we returned most if it as we had needed to source elsewhere. After using the guide provided for returns, they confirmed receipt and suddenly advised of a 'restock fee of 25%' being applied. This is not mentioned in their returns policy, and only vaguely mentioned in the T & C's section, with no values attached. Our director is a solicitor and says they are not allowed to do this, but get away with it as no one has the time or money to fight them due to costs. It was confirmed in an email how much would be refunded, plus VAT but the VAT was never added, leaving us very short changed. Amanda has ignored my emails chasing this. I have argued this charge, when able to actually speak to someone (the telephone system just loops around and gives 'guidance to look online'), but they just refer to the T & C's, which are not acknowledged when you order or have a tick box to comfirm acceptance before paying. They are unethical and extrememly underhand, with a total disregard forn the law and common decency. They have been reported to trading standards and a small claims action is being processed next week.