Do not respond to urgent issues, such as water leaks, getting up to date keys from tenants when locks are changed over weekend from faulty locks, so then have no access to your property ! Failing that theyvlose keys anyway. They only use block management companies that are rated as low as them, let them charge £85 and £95 for a quote for ANYTHING so you cannot get 3 quotes, too expensive. Those block mgmt companies are 'fat cats' who do unnecessary works, poor standard and for twice as much as you would get it for. When you have to find your own tradesman then they do not help,they just give the trades people your tenants phone number, never you, to sort it out themselves. They refuse to change contractors even though they know they are awful. Ratings of 1.4 on average, same as KFH! Major works not checked by KFH. They give misleading advice about legal requirements, over charge if you are not on the ball. Worst management company I have ever dealt with. Now going to get rid of them! From one landlord to another, do not go anywhere near them!