“I was dealing with a difficult issue that left me uncertain about what steps to take next. While searching for reliable help online, I discovered IGRINC.ORG through several strong recommendations. I decided to reach out, and their quick, professional response immediately set them apart. The team listened carefully, asked thoughtful questions, and made sure they fully understood my situation before offering any advice. Their professionalism and genuine concern gave me confidence and reassurance throughout the process.”
“I was dealing with a difficult issue that left me uncertain about what steps to take next. While searching for reliable help online, I discovered IGRINC.ORG through several strong recommendations. I decided to reach out, and their quick, professional response immediately set them apart. The team listened carefully, asked thoughtful questions, and made sure they fully understood my situation before offering any advice. Their professionalism and genuine concern gave me confidence and reassurance throughout the process.”
“Thomas deserves every bit of recognition for the amazing work they do. When I reached out, I was filled with stress and uncertainty, but their calm and reassuring presence changed everything. They listened carefully, explained every detail clearly, and never made me feel pressured. It honestly felt like having a trusted friend guide me through a tough time. I can’t thank them enough for their patience, kindness, and genuine desire to help. They really do make hard things feel lighter.”
“Thomas deserves every bit of recognition for the amazing work they do. When I reached out, I was filled with stress and uncertainty, but their calm and reassuring presence changed everything. They listened carefully, explained every detail clearly, and never made me feel pressured. It honestly felt like having a trusted friend guide me through a tough time. I can’t thank them enough for their patience, kindness, and genuine desire to help. They really do make hard things feel lighter.”
“I would like to think all the sales team at KFH at Southfields with your help in selling my property
I’m particularly grateful for the help and professionalism by Laura for the smooth transition of the sale. updates were given on a regular basis and not left wondering
I am happy to recommend.”
“Unfortunately, the experience fell far below my expectations of professionalism. The agent Demi Leigh appeared completely uninterested and disengaged throughout the visit. They provided minimal information about the property, made no effort to highlight its features, and did not answer questions in a helpful or courteous manner. Their approach created an uncomfortable atmosphere and left me feeling that my time and interest as a prospective client were not valued.”
“Their ‘property management’ is a joke. Impossible to maintain a dialogue, failure to act on security issues, constant false promises and ‘action plans’ appear and disappear.
Ten years plus of legitimate issues not being resolved but fees go up.
We moved to KFH from another ‘management company’ and have seen no improvement of service.
Residents/tenants doing their work for them!”
“When my cash withdrawal was denied and my account access suddenly restricted, I feared the worst. It's a common issue, and I understand why people lose faith in platforms. But thanks to Mrs. Mercy and her amazing support team, I was able to recover my funds and regain confidence in the process”
“We have a positive letting process thanks to Demi-Leigh Letts of KFH at 1 High Street Bromley BR1 1LF. Words can't describe how grateful we are for the excellent services we received from Demi-Leigh. She is a Star and a problem solver. Her professionalism and customer oriented attitude towards her job are outstanding. You can feel that trust, confidence and reassurance when she is discussing your case on the phone and face to face. Demi is consistent, dedicated, compassionate, an easy listener, goes extra mile. She is a cheerful and welcoming professional, warm and very patient and makes complex issues simple through her communication and explanation. We can't fault her in any way from our letting enquiries to moving into the property.
Solomon and Nkiru”
“I went through an incredibly stressful period when I lost access to my funds. Fortunately, I came across Mr. Erin and his team. They were responsive, professional, and genuinely cared about helping me. They walked me through every step of the recovery process and patiently answered all my questions. With their support, I was able to recover my money—something I honestly thought was impossible.”
“KFH is easily the worst company to use when looking for a house to rent.
Specifically, I've received 3 emails today alone from 3 different agents (Annabel Edwards, Faruk Idris, Shyanne Sheree), all sending me properties in the wrong area, price range and the rest. I've called up three times to tell them the spec, when I've had to use them to view a property I've liked on Rightmove. They tell me that they've amended my records and still send me this garbage. I've told them to delete me from their distribution lists, but every time an email comes from somebody new with more rubbish.
One of the properties I went to see that they'd advertised, they used very old pictures, and the agent who took me round admitted to never having seen the property and it being in worse condition than he could have imagined. I appreciated his honesty but why are they not viewing properties before assigning a price? I can still see the same property, with the same pictures and description on Rightmove so many people will end up going through the same process. The agent in question, Jay Aoun, actually called me afterwards to apologise again for how bad it actually was.
We want to rent a house, to then potentially buy a house. Both of those commissions they might have received, they won't be receiving. I wouldn't mind but I've been experiencing this since February.
I can only imagine how terrible the service actually is if you're on the other side too - aka, actually with a house looking to rent. They've shown no care or due diligence and not worth your money.
I know this comes across quite hyperbolic, but having dealt with other agents in the area, such as Hawes & Co and Ellisons, I can truly say that KFH are quite literally the bottom rung and by a long way.”
“I am not someone who leaves bad reviews for people on a regular basis but I felt that I needed to because I would hate for others to experience the same that we have experienced.
We worked with KFH for more than 6 months before we had to fire them because the service was so poor.
Where to start..there are too many things to mention but here is a generally flavour.
There was a general level of prevailing incompetence and disinterest that was present in the office. A new manager came in half way through our time with them who promised the earth and delivered absolutely nothing. Our point person (the assistant manager no less) was utterly disinterested in providing any level of service. It was a bit like getting your huffy teenage son and his mates to market and sell your property. He reminded me of Kevin from Harry Enfield. Everything was too much trouble. I asked him for more feedback about what was happening as we would go weeks without hearing anything from them. He actually said it was kind of boring for him to keep writing the same thing every week so he didn't want to bother. There was no guidance from them on what to do in terms of strategy - every time we asked we were met with well what do you want to do. How much do you want to list it for? How much do you think we should list it for? I don't know, it just depends on how much you want. Conversations like that.
We had 2 buyers. One who made an offer then retracted it weeks after. Fair enough. The second strung the team along for more than 4 months from offer accepted to not even arranging the survey which he said he wanted. The team didn't seem to think anything was wrong with this. When I told other estate agents about that, they laughed and said that's an absolute shocker.
They recommended that we list the property for £775k. He seemed really confident so we agreed. Tumbleweed. He brought it down to £700k. Some interest. Brought it down again. Offer made and accepted. 2 bank surveys valued it at £600k. Apparently this was happening all the time in the area KFH said. So why did we waste 6 months (whilst paying all the bills and mortgage) listing a property at £775k, £175k over the bank valuation levels? The response was well it was worth a shot.
Communication was shocking - emails were generally ignored. No regular updates. Every time we phoned, it was oh i was going to speak to you.
They left the back door open for more than 10 days. When I got shirty with them, they said "it's ok because it didn't look open".
There were a couple of issues in the property that they mentioned in passing days/weeks after. Things that needed to be addressed promptly.
Repeatedly ask them for the handover materials when we had said we were leaving and it took weeks to get them. When we left, they didn't say a thing. Just not interested.
We moved to another London-wide property firm and it's like night and day. The KFH team I would give 1.5 or 2 out of 10, the new firm 8.5 out of 10. They are responsive, pleasant, motivated, energised, helpful - all the things that you would expect from a firm like KFH but was entirely absent.
I would hate for others to waste their time and a lot of money on these guys. They have cost us tens of thousands.”
“awful, they even asked me invasive questions like, what is my instagram, in order to rent a simply property! completely unproffesional and made me feel very uncomfortable”
