Dated: 02-NOV-2024 The Property Redress Scheme Dear Kinleigh Folkard & Hayward Management, I am writing to express my deep concern and disappointment regarding the actions of Rohan, the Lettings Manager at your Putney branch. I am a joint owner of 77 Putney High Street and 3 Token Yard, London SW15 1SR, along with Faizan Tariq and two other individuals. It has come to my attention that Rohan has, without proper authorization, let these properties and has been disbursing rental income to the other joint owners, who do not possess the legal authority to receive or manage these funds on our behalf. As a reputable estate agency, Kinleigh Folkard & Hayward is obligated to adhere to strict legal and ethical standards, including conducting thorough ownership checks and complying with anti-money laundering regulations. However, Rohan's failure to perform these essential due diligence procedures has resulted in a serious breach of trust and potential legal ramifications. I am particularly concerned about the following: 1. Unauthorized Letting: Rohan proceeded to let the properties without obtaining explicit consent from all joint owners. 2. Negligence in Ownership Verification: He failed to verify the ownership status of the properties and the authority of the other joint owners to receive rental income. 3. Breach of Anti-Money Laundering Regulations: Rohan did not conduct the necessary checks to ensure compliance with anti-money laundering regulations. I demand that Kinleigh Folkard & Hayward take immediate action to rectify this situation and ensure that all future transactions involving these properties are conducted with utmost care and transparency. I reserve the right to escalate this matter to the following regulatory bodies: 1. The Property Ombudsman 2. The Approved Code Scheme 3. SafeAgent Accreditation Scheme 4. Financial Conduct Authority (FCA) I trust that you will address this issue promptly and professionally. I look forward to a swift resolution to this matter. Sincerely, SHARIQ TARIQ Owner 77 Putney High Street and 3 Token Yard, London SW15 1SR Tel: 00923004001662