“When my cash withdrawal was denied and my account access suddenly restricted, I feared the worst. It's a common issue, and I understand why people lose faith in platforms. But thanks to Mrs. Mercy and her amazing support team, I was able to recover my funds and regain confidence in the process”
“KFH is easily the worst company to use when looking for a house to rent.
Specifically, I've received 3 emails today alone from 3 different agents (Annabel Edwards, Faruk Idris, Shyanne Sheree), all sending me properties in the wrong area, price range and the rest. I've called up three times to tell them the spec, when I've had to use them to view a property I've liked on Rightmove. They tell me that they've amended my records and still send me this garbage. I've told them to delete me from their distribution lists, but every time an email comes from somebody new with more rubbish.
One of the properties I went to see that they'd advertised, they used very old pictures, and the agent who took me round admitted to never having seen the property and it being in worse condition than he could have imagined. I appreciated his honesty but why are they not viewing properties before assigning a price? I can still see the same property, with the same pictures and description on Rightmove so many people will end up going through the same process. The agent in question, Jay Aoun, actually called me afterwards to apologise again for how bad it actually was.
We want to rent a house, to then potentially buy a house. Both of those commissions they might have received, they won't be receiving. I wouldn't mind but I've been experiencing this since February.
I can only imagine how terrible the service actually is if you're on the other side too - aka, actually with a house looking to rent. They've shown no care or due diligence and not worth your money.
I know this comes across quite hyperbolic, but having dealt with other agents in the area, such as Hawes & Co and Ellisons, I can truly say that KFH are quite literally the bottom rung and by a long way.”
“I am not someone who leaves bad reviews for people on a regular basis but I felt that I needed to because I would hate for others to experience the same that we have experienced.
We worked with KFH for more than 6 months before we had to fire them because the service was so poor.
Where to start..there are too many things to mention but here is a generally flavour.
There was a general level of prevailing incompetence and disinterest that was present in the office. A new manager came in half way through our time with them who promised the earth and delivered absolutely nothing. Our point person (the assistant manager no less) was utterly disinterested in providing any level of service. It was a bit like getting your huffy teenage son and his mates to market and sell your property. He reminded me of Kevin from Harry Enfield. Everything was too much trouble. I asked him for more feedback about what was happening as we would go weeks without hearing anything from them. He actually said it was kind of boring for him to keep writing the same thing every week so he didn't want to bother. There was no guidance from them on what to do in terms of strategy - every time we asked we were met with well what do you want to do. How much do you want to list it for? How much do you think we should list it for? I don't know, it just depends on how much you want. Conversations like that.
We had 2 buyers. One who made an offer then retracted it weeks after. Fair enough. The second strung the team along for more than 4 months from offer accepted to not even arranging the survey which he said he wanted. The team didn't seem to think anything was wrong with this. When I told other estate agents about that, they laughed and said that's an absolute shocker.
They recommended that we list the property for £775k. He seemed really confident so we agreed. Tumbleweed. He brought it down to £700k. Some interest. Brought it down again. Offer made and accepted. 2 bank surveys valued it at £600k. Apparently this was happening all the time in the area KFH said. So why did we waste 6 months (whilst paying all the bills and mortgage) listing a property at £775k, £175k over the bank valuation levels? The response was well it was worth a shot.
Communication was shocking - emails were generally ignored. No regular updates. Every time we phoned, it was oh i was going to speak to you.
They left the back door open for more than 10 days. When I got shirty with them, they said "it's ok because it didn't look open".
There were a couple of issues in the property that they mentioned in passing days/weeks after. Things that needed to be addressed promptly.
Repeatedly ask them for the handover materials when we had said we were leaving and it took weeks to get them. When we left, they didn't say a thing. Just not interested.
We moved to another London-wide property firm and it's like night and day. The KFH team I would give 1.5 or 2 out of 10, the new firm 8.5 out of 10. They are responsive, pleasant, motivated, energised, helpful - all the things that you would expect from a firm like KFH but was entirely absent.
I would hate for others to waste their time and a lot of money on these guys. They have cost us tens of thousands.”
“awful, they even asked me invasive questions like, what is my instagram, in order to rent a simply property! completely unproffesional and made me feel very uncomfortable”
“All thanks to Mrs Bruce Nora recovery agency, it was an
unbelievable experience that I had with Mrs Nora recovery agency I was a victim of scam and came across Mrs Bruce Nora who helped me to recover all my money both my profits ,
I'm forever grateful to this agence for their great work, contact detail::
( bruce nora 254 {@} gmail . com )
Call them o. n Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0”
“Actually renting a mold flat and KFH doesn't take necessary steps to sort the issue.
Raised complain (without any response from KFH)).
Worried about health issues of my newborn baby but KFH just take your money and that's it.”
“Over several years of dealing with KFH as managing agents for Filton Court, I have experienced a shocking level of mismanagement, inefficiency, and disregard for their duties. Despite repeated complaints, KFH has failed to address critical issues, including ongoing roof leaks, misallocation of service charge funds, and persistent failures in communication and resolution.
Key Issues:
Ignored CAPEX Recommendations
In 2020, a CAPEX report outlined urgent roof repairs. Instead of taking swift action, KFH delayed implementation for over four years. Their justification—arrears due to unpaid service charges—is unacceptable, as no meaningful efforts were made to recover these charges or inform leaseholders about the impact on essential works
Failure to Act on Complaints
Multiple reports of leaks were ignored over several years. KFH consistently opted for ineffective temporary repairs, wasting funds and exacerbating the damage. Professional advice recommending a full roof refurbishment was disregarded
Questionable Financial Practices
Service charge contributions for the reserve fund inexplicably fluctuated, quadrupling in one year without clear justification. Repeated inquiries into the allocation of funds and unexplained expenses, including missing costs for surveys, went unanswered
Poor Communication and Broken Promises
Deadlines for responses were routinely missed, and vague assurances were provided instead of concrete action. In some instances, responses contradicted prior commitments, eroding trust entirely
Negligent Handover to New Agents
When management transitioned to JFM, KFH failed to provide adequate documentation or briefings, leaving unresolved issues and further confusion for residents and leaseholders
Consequences:
KFH’s systemic failures have caused significant stress for leaseholders, jeopardized the property’s integrity, and wasted financial resources. Their mismanagement highlights a clear breach of fiduciary duty and a lack of accountability.
Date of experience: 22 November 2024”
“Dated: 02-NOV-2024
The Property Redress Scheme
Dear Kinleigh Folkard & Hayward Management,
I am writing to express my deep concern and disappointment regarding the actions of Rohan, the Lettings Manager at your Putney branch.
I am a joint owner of 77 Putney High Street and 3 Token Yard, London SW15 1SR, along with Faizan Tariq and two other individuals. It has come to my attention that Rohan has, without proper authorization, let these properties and has been disbursing rental income to the other joint owners, who do not possess the legal authority to receive or manage these funds on our behalf.
As a reputable estate agency, Kinleigh Folkard & Hayward is obligated to adhere to strict legal and ethical standards, including conducting thorough ownership checks and complying with anti-money laundering regulations. However, Rohan's failure to perform these essential due diligence procedures has resulted in a serious breach of trust and potential legal ramifications.
I am particularly concerned about the following:
1. Unauthorized Letting: Rohan proceeded to let the properties without obtaining explicit consent from all joint owners.
2. Negligence in Ownership Verification: He failed to verify the ownership status of the properties and the authority of the other joint owners to receive rental income.
3. Breach of Anti-Money Laundering Regulations: Rohan did not conduct the necessary checks to ensure compliance with anti-money laundering regulations.
I demand that Kinleigh Folkard & Hayward take immediate action to rectify this situation and ensure that all future transactions involving these properties are conducted with utmost care and transparency.
I reserve the right to escalate this matter to the following regulatory bodies:
1. The Property Ombudsman
2. The Approved Code Scheme
3. SafeAgent Accreditation Scheme
4. Financial Conduct Authority (FCA)
I trust that you will address this issue promptly and professionally. I look forward to a swift resolution to this matter.
Sincerely,
SHARIQ TARIQ
Owner
77 Putney High Street and 3 Token Yard, London SW15 1SR
Tel: 00923004001662”
“One of the worst block managers, I have dealt with. I will not go into fees and lack of care in their responsibilities as that will take up more of my time. This is a company that simply ignores your emails and communications. I have been chasing on leak matters for over since April and it takes on average 3 to 4 chases just to get a response.
Also, I have been asking for Statement of Accounts and they simply ignore emails. They are extremely frustrating to deal with because they just do not respond!”
“The worst company ever. They are theifs and they don't want to pay for anything.
They would do anything in favor of the landlord and get away with anything. They are the worst company ever with no ehtical or moral compass.”
“They have to be the most useless letting agent I have ever dealt with. They are impossible to contact. Whenever there is an issue, they are very unresponsive. It means you have to constantly call for an update when it is urgent. You call up, they say they will look into it and call you back. Suffice to say, that doesn't happen. I would say this is the first review for a company I have left in my life, not usually bothered, but in this case I had to.”
“An absolutely horrendous and scarring experience. I was clear and transparent about my particular situation throughout the entire process - with estate agent Christopher Waweru, yet was informed just one week before my move in date (after multiple calls were ignored/ dodged) that not only was I not moving in, but that they would keep my holding deposit. I was told my offer was 'dead in the water' and was offered no help at all. Shelley Matczak was particularly rude, I've never been spoken to like that from a professional in my life. Luckily I was able to file a complaint to a third party company and have gotten my money back.”
“Worst management company ever.
I used to be our development's management company. Thanks to their unprofessional, we could convience the director change the management team.
My flat had an installation/building issue but I tried to contact them for 2 months but no answer.
we used to have theifs but no action from them”
“Unorganised, slow, inefficient. The worst management company.
We are residents of Baronet House, NW10 7GP. Their communication and management skills are very poor. They take ages to resolve simple issues, don't provide updates in a timely manner, don't answer emails and calls, and their attitude is underwhelming. The lack of updates and how long KFH takes to answer our queries (when KFH care to reply) massively frustrates us all.
They cannot be trusted to do a decent job. Avoid at all costs.”
“As a former employee I can say management only care about is how cool they look in their cheap suits. One boss told a colleague to think inside the box. They discourage stuff to pick up the phone and customer service is low on their key targets. Property manager work so hard with little or no little from management team. Who blame everything on them and don't know what taking ownership is about. But happy to take your money and do little to nothing as long they get your money.”
“kfh rip off extortionate high service charges for the christchurch house block in brixton, over 500 a month i am now being charged for service charge alone, then i have my mortgage on top , looking to sell and move out as they are ripping people off big time . avoid these at all costs, no pun intended. they are fleecing and rinsing me of all i earn .”
