“Connor Marney and Angelo Mulholland are dishonest and useless. They are as likely to get lost in your neighbours bins as they are to actually sell your property. Connor has all the unfounded confidence of a brexiteer living in Spain. They are as considerate and welcome as a fart in a lift. I don't think the issue is that they didnt finish school, I think they never comprehended the push/pull sign on the entry door to even start it.”
“Although We have had good experiences with the team we dealt with when we needed to rent a house, we are having serious issues with the team that manages the house we are in in behalf of our landlords. There have been problems that were supposed to be sorted even before us moving in but nothing has been done so far and a year has nearly passed. They are not responsive at all, they will never call you back unless you chase them constantly and I keep having different people asking me what the problem is (it seems there is a high turnover of people and apparently the new person that joins does not get all the information needed to sort those issues) and we have just been left with some serious issues although we do pay our rent on time every month. So if you rent a house through them (Wimbledon) I would really avoid any house that is managed by them because you might find yourself in a very stressful situation!”
“Worst ever experiences with KFH block management, people there are tricky, lazy and hostile/unfriendly to leaseholders/homeowners. They play the things to the most nasty level to you whilst living on lucrative service charges you are paying. Please try avoid any property managed by KFH if you ever want to lead a normal life”
“on average 2 weeks to a month to respond to issues with a property. 6 months into a tenancy with them i've yet to have any repairs done on the property. Would never use them again.”
“Where do I start … it went wrong from the very beginning, I guess. I asked for my landlord’s contact details before we moved in to our flat but was ignored. We moved in on Xmas eve and realised on Xmas day that the shower was not working. KFH of course had already closed for the holidays and left us with no way of contacting neither them nor the landlord meaning that we had to live without any hot water until January. Brrr. Did we get an apology when they finally got back from the holidays? Nope.
It’s not improved since then. When it was time to negotiate a renewal, they gave us wrong legal advice, ignored us for 10 weeks, sent rather misleading emails (that looked like they tried to make us pay extra fees) and then called me a time-waster and threatened us with eviction … five-star service, guys. Well done.”
“Confusion- they seem to get 5 star from those buying a property but 1 star from those living in their ‘managed’ estates. How come? As owner/occupier on one of their ‘managed’ estates have experienced only negative impressions. Not that any of the other contenders for ‘property management’ have served any better after bitter experience.”
“KFH management company is the worse company in the UK! When the owner apply for the renovation, they will force you to pay a huge amount to employ their surveyor to approve you can do the renovate!! And then they will force you to employ their solicitor which is non reasonable high charges, otherwise don’t think you can start your renovation!!”
“useless, they filled out my lease extension form wrong, now land registry will not accept the form , been going on for over a year, and getting nowhere fast with kfh, juniors in office havent a clue, then they leave the company and have to try and find someone else to deal with it, will complain to directors, utter disgrace . they like taking your money for service charge etc, but when i need something from them...silence !”
“Terrible service and lazy staff !
这公司是管理我们这栋公寓的。
今天 sky tv 人员来帮我们家连接网路和电视。 他要我给这栋公寓的管理打电话询问安装网络和电视的链接在这栋公寓的那个位置！ 我就打了电话给管理经理半小时也没人接电话，然后就打给去助理Helen King 。助理接了电话我就告诉她我要询问什么，然后她就很不耐烦的说她不知道，要把我链接给经理，就把电话挂了！ 然后我再打电话去，助理再接电话说让她经理打会电话给我，我话还没说完她就把电话挂了！ 服务态度非常差！ 千万别用这家公司！
Very bad service managing agent !
Do not use this company !”
“I strongly urge anyone considering Kfh property mismanagement services to think again. We have an illegally smoking kfh care(less)taker innapropriately storing trash and flammables in the parking under our flats (whilst he is smoking see pictures), He decided my parking space was the prime trash store (expressly without my consent) and it took me 10 months to get it back. He isn't even on the premises in the afternoons although we pay for a full working week. KFH DOESN'T GIVE TWO HOOTS ABOUT ANY OF THIS. The accounts is also a random number generator (it took one year for them to investigate a query I raised then they immediately started harassing me for payment) The property mismanagement disservice they fail to provide is run by an incompetent boys club (these fail to qualify as men) Richard, Gavin and Carl who cover for each others total failure.”
“Canada Water Branch -
My experience was fine with the agent (Ivan) - responsive, polite.
Became extremely pushy when it came to providing a holding deposit on the apartment, putting on a lot of unnecessary pressure.
After we put the holding deposit down, Ivan then became very unresponsive and hard to contact and this has been consistent. Seems to be the case that client service goes out the window once they have you by the hooks.”
“We used the Canada Water branch and it has been a poor experience from the beginning.
No real help, care, or consideration taken for anything we needed. Our agent (Haydar) was rude and forgetful and didn’t do anything that was required on his end. We literally were asked to give them information that they’re supposed to have and they didn’t bother telling the concierge of our move in date.
Just no care or customer service and it’s been a huge let down for us.”
“Worst Experience - Do not waste your time and money! 5 different estate agents communicating with myself but not with each other- They sent the wrong information to the landlord and I had each one telling me different things - They'll take your holding deposit and then completely ruined your offer by giving false information over. MASSIVE SCAM - AVOID.
Shelley Matczak and Alex Bogarts are the estate agents that completely failed at doing their job.”
“Don’t go near these people!!!! They block manage our apartments and choose to issue forfeiture of lease notices rather than service charges. Also heard of another block Residents committee who have just sacked them for same scam and not even issuing annual report. Their block management departments needs to be criminally investigated which is why we are going to the regulators.”
“Do Not Use this agency!
After taking a holding deposit from you they still accept other offers and ask you to increase your offer. We were on our way to see the property and they were bullying us into making a final (higher) offer. There was no good faith, the fact that we had already paid the holding deposit down.
The agent was rude from the start (Haydar) in the Canada water branch.”
“Absolute worst experience - Samuel Ogunko showed us a flat in Penge East on Wednesday the 8th of July, two days before it was shown on their website.
He claimed he needed my card Number, expiry date as well as the SECURITY NUMBER ON THE BACK. When I refused, he told me if I don't give it I can't get the flat (I am not from here) so I stupidly gave it to him.
5 minutes later I realized he was trying to scam us and cancelled my card immediately.
I am off to report it and the company to investigators this afternoon.
DO NOT TRUST THIS COMPANY.”
“Awful exploitative and will say anything to make a sale. Was promised the day before moving into a rental property that the property had been cleaned and bad repairs to the walls made by previous tenants had been fixed. We arrived to a filthy house - crumbs on the floor and in the cupboards, cobwebs and spiders in the corners of the walls, dust on everything and stained carpets. There were still holes in the walls. On phoning to ask about the condition of the flat was told that they didn't manage the property and I would have to take it up with the landlord, despite their promises that they had inspected the flat before we moved in. Disgraceful and not only would I never recommend, I would actively caution against using them.”
“Worst agency ever!Had my flat invaded meaning , the the agent Mourak from South Kensignton entered my flat without my permission, going though my things,and absolutely nothing was done! by the manager! and now after moving out he wont answer my emails or phone calls, so unless you want someone invading your house without your consent or having trouble having our deposit back stay away.”
