I'd give this company negative stars if I could. From inconsistent responses to maintenance requests (if any) to messing up residents account they've ticked all the possible boxes when is about lack of professionalism and gross incompetence. For the past 5 years and a half, since I live in a development managed by KFH, KFH employees: * always failed to send the budget on time, * messed up the finances of the development (residents who paid for their services and have direct debit set up get referred to solicitor for having unpaid debt), * sent us all kind of dodgy contractors who did more damaged that repair the existing issues (talking here about plumbing, door entry system, lifts), * ignored or simply delayed to take measures to rectify the security related issues and residents ended up with their property being damaged or stolen, * failed to obtain important documents from the developer when the so called handover took place, * failed to arrange maintenance contracts, * failed for years to collect the unpaid debt which led to not paying the contractors, which affected our RTM company credit score, * failed to put in place a handover process when they changed managing agents (this acted like a factory reset...every time a new person joined, we had to start from scratch with reporting existing issues or restart the improvement work), * lied through their arses the residents numerous times blaming the sun, the moon, the contractors, other residents etc most of the time someone made a complaint, in the happy scenario they bothered to respond to a complaint. The list can go on and on. For anyone who reads my comment, avoid having to do business with them especially if names as Richard Benson, Carl Warland, Lauren Brooks, Denisha Wallace, James Hewitt-Lee come up. Their incompetence doesn’t come at a cheap price at all.