Used KFH to let and manage our property and the service was atrocious. We selected KFH as we had bought our current property from them, and it was well managed; lettings is a very different story. There were issues needing to be dealt with urgently and they simply did not respond to emails or calls from the tenants. They also never told us, as landlords, what was going on (likely so they could blame us for the delays). In the end, the tenants found our contact details and reached out directly to get our help. After dealing with most issues ourselves, we cancelled the "management" service. The contractors KFH used were overpriced and not very good. We are still dealing with issues caused by poor works performed by their contractors, some of which have been major. Avoid at all costs.