KFH has taken nearly £4000 in rent and deposit and left us with no central heating or hot water for 2 weeks since day of arrival. KFH have failed their legal obligations to do major repairs and maintenance, promising to provide a professionally cleaned flat, but we had to find an unsanitary nightmare that hadn't been cleaned in months, a new washing machine that doesnt work, a boiler that hasnt been repaired. Even the inventory agent was apologetic. KFH didnt provide a cleaner so we had to find and pay for our own on day of arrival and take extra days off to delay moving. KFH has not reimbursed us for the cleaning and won't pay to clean carpets stained by cat urine, upholstery covered in pet hair. KFH has failed to provide any measures to the promises they broke in the Terms of the Agreement. KFH say they are doing all they can but have done nothing. KFH are waiting for our next month's rent. KFH has knowingly left us without access to heating and hot water and broken the law. Do they care? Of course not. Dont be duped. Avoid.