The worst experience ever The worst experience ever. Client service is non-existent. It is 2 weeks now that KFH has left us with no central heating or hot water since day of arrival. Flat was let in disgusting filthy state, we had to find a cleaner ourselves because KFH couldn’t do even that, though Landlord agreed in writing that flat will be cleaned to professional standards. In a nutshell: 1) we have lived in a cold flat, with no heating or hot water for 15 days now. KFH’s contractors (plumbers) are absolutely useless and have had 2 weeks to fix the boiler, just to leave it all as it was since day 1; 2) flat is dirty and stinks of cat’s urine; 3) washing machine is not working, so it means we have to take our clothes to laundrette which is extra time and money. I email and call to Management Team daily and all I get back is a “lip service”. They couldn’t care less. They’ve heard it all before, while their tills keep ringing. Shameful and dishonest conduct! Yet again, they have cheek to wait for my next rent to “probably” fix some of the many problems in the flat. Our so called “Property Manager” Tilly Ottaway tells me in my face that KFH has taken my first rent as their commission and they don’t have funds on client account to fix my urgent needs for heating and hot water, when we parted with 4,000 pounds! Unbelievable crooks! KFH has taken my money and laughing in my face! Strongly recommend to avoid KFH services. I regret signing the contract with them. I am taking legal advice and most probably will be taking KFH to court, as nothing else seems to work!