Hi When first activating the eSim it did not connect. We had to work with your customer support and went through almost half an hour of trouble shooting, doing all the obvious things I had already tried. Only to be told a day later that there was a network problem and we were connected. THEN, on the 1st February, we were suddenly disconnected. AGAIN, we contacted your customer support and went through almost ANOTHER half an hour of trouble shooting, doing all the obvious things I had already tried. Only to be told a day later, AGAIN, that there was a network problem and we were connected. Please train your consultants that when someone knowledgeable tells them that this is a problem on YOUR side, that they at least consder that before putting us through a very time consuming "troubleshooting" sequence that we had already done before contacting you.