I really like the concept of having pill packs for my dogs medication so that I can easily prepare them for their meals and have handy for when I have my dog sitter taking care of them. Unfortunately I didn't receive them and my pills came in bottles instead. I did reach out to customer service and they said you had to request the pill packets. I checked my order and saw that I did request them, so I'm not sure where the disconnect was on their end. Other than that, the delivery was quick and with the first-time user code it was a great value. The bottles are labeled nicely in print that is easy to read and wasn't super tiny like most pharmacy labels.